Covid 19 Measures in Effect at Charltons Banff

  • March 01, 2021

March 1, 2021


The pool and hot tub area are open with strict regulations on capacity still in place. Reservations to use the area must be made same day, in person with the front desk. Capacity is limited to one household cohort for a 30 swim time slot.  Unfortunately, we are unable to guarantee that all guests will be able to secure a reservation for the space during peak times (evenings and weekends).  We are doing our best to accommodate as many guests as possible while remaining in compliance with Alberta Health Services guidelines for our business.   


Other measures in effect that we want to make you aware of prior to your arrival are:

  • Masks are required in all public indoor spaces in Banff as well as in the designated outdoor area of the Town of Banff which includes all of Banff Avenue, Bear Street and Lynx Street. This includes when entering the lobby, elevator and when entering or picking up orders at the restaurant. 
  • Social Distancing will be practiced in the lobby and throughout the hotel with indication markers in place.
  • Housekeeping Service for guest rooms staying multiple nights will be offered for stays of more than 3 nights. Servicing will be completed while the room is vacated to allow for physical distancing.
  • Coffee & Tea in room amenities are available upon request only. If you would like this complimentary service, please make the request with our Front Desk Team.
  • To limit contact at time of check in, we require a credit card authorization to establish an in-house account.
  • For your dining convenience, our Evergreen Restaurant located in Royal Canadian Lodge 459 Banff, Avenue (1/2 block away from Charltons Banff) offers guest room delivery to guests at Charltons Banff.  Service in the dining room is also available with seatings limited to a maximum of 6 persons from the same household. Breakfast runs from 7 am-10 am daily. Dinner is available 4 pm- 9 pm Wednesday - Sunday. 

All travelers should make themselves aware of international or provincial travel restrictions prior to their trip. Those who have recently arrived or returned to Canada must complete the mandatory self-isolation period before arriving at Charltons Banff.  


If you exhibit any symptoms of Covid-19 or have recently been in contact with anyone you know that has been diagnosed with Covid-19, please cancel your reservation. We will be pleased to assist with re-booking for a later date.


Charltons Banff, as always, is committed to ensuring the Health and Safety of our guests, our employees and our community. 


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