Covid 19 Measures in Effect at Charltons Banff

  • July 01, 2021

July 1, 2021 


As we move forward, we want to assure you that we will continue to make the health and safety of our guests, our employees and our community a top priority. 


We have always maintained a high level of cleanliness at our properties.  In light of this current situation, we have taken additional steps in accordance with industry standards to ensure our cleaning protocols address all aspects of the hotel environment.


During your upcoming stay, there are a few procedures we are following in our day to day operation that we would like to take this opportunity to make you aware of:


  • Increased frequency in cleaning and disinfecting in all public spaces with a focus on high touch areas.
  • Guest rooms are thoroughly sanitized. Detailed cleaning protocols have been implemented.
  • Housekeeping Service for guest staying more than three (3) nights will be done on the third day of your stay. Rooms will be      cleaned when guests are out of the room.
  • We are following enhanced food and beverage preparation and serving standards.
  • Screening for symptoms will be done at the beginning of each shift for our team members prior to starting work.

As of July 1st, masks are not mandatory within the town of Banff.  Individuals are asked to assess their own level of comfort and choose to wear one if they feel more comfortable in certain settings.  Our pool and hot tub area are once again open from 9 am-11 pm daily for our guests to enjoy (without a reservation). We will comply with the normal limit on capacity and pool maintenance procedures.


If you exhibit any symptoms or have been in contact with anyone who has been diagnosed with Covid-19, please contact us to cancel your stay. If you become ill during your stay, please inform our Front Desk immediately so that we can take proper precautions immediately. 


It is a pleasure to welcome visitors back to Banff. Take some time to plan your activities ahead and be prepared.  Some excellent websites to help you prepare your itinerary are Banff Lake Louise Tourism and Parks Canada


Let's enjoy beautiful Banff together, safely. 



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