At Charltons Banff, we believe in providing the highest level of hospitality to our guests. We understand that you value convenience and comfort, so we make sure it’s our top priority. Our hotel amenities include an indoor heated pool, hot tub and steam room, complimentary ski & golf club storage, complimentary bike rental (summer), complimentary continental breakfast, complimentary onsite parking and high-speed Wi-Fi.

Complimentary Continental Breakfast Complimentary Continental Breakfast

Complimentary Continental Breakfast

Every morning enjoy a fantastic Continental buffet breakfast featuring a selection of cereals, pastries, fruit, yogurts, juices and more. Top off your breakfast with freshly brewed coffee and a variety of teas - feel energized for the day!

Due to restrictions in place during COVID-19, we are offering all guests a plated breakfast option at Evergreen Restaurant & Lounge instead of our traditional continental breakfast buffet.
Pool, Hot Tub, Steam Room Pool, Hot Tub, Steam Room

Pool, Hot Tub, Steam Room

Registered hotel guests are welcome to use the indoor pool, based on the hours and etiquette outlined below.

*Pool Hours:
Monday – Friday 3:00pm – 11:00pm
Saturday & Sunday 10:00am – 11:00pm

Pool Etiquette:
Due to social distancing, maximum of ten (10) people will be allowed in the pool at one time. Hotel Guests will be able to reserve fifty (50) minute time slots with our Front Desk, last booking time available will be at 10:00pm. Reservations are required, made directly with our Front Desk upon arrival or during your stay. Please note reservations are subject to availability.

  • Only guests that are part of same family/group travelling together and not required to stay 2 meters apart will be allowed to enter the pool at the same time. (Maximum 10 people)
  • Fifty (50) minute time slot per family/group to allow for area to be fully sanitized prior to next reservation.
  • Guests will be required to come to the Front Desk to gain access to the hotel pool for their reservation time.
  • Children must be accompanied by an adult at all times.

Complimentary Bikes & Helmets (Seasonal) Complimentary Bikes & Helmets (Seasonal)

Complimentary Bikes & Helmets (Seasonal)

We are pleased to be able to offer our guests complimentary bike rentals and safety helmets during our summer months. Our Front Desk are happy to recommend some of our favorite bike trails for you to explore so you can enjoy Banff just like a local!

Photo credit: Banff & Lake Louise Tourism / Paul Zizka Photography

Our Banff Hotel Amenities

  • Complimentary Continental Breakfast
  • Indoor Swimming Pool, Hot Tub, and Steam Room
  • Complimentary High-Speed Wireless Internet
  • Air Conditioning
  • Drink Vending Machines
  • Ice Machines
  • Dry Cleaning
  • Free On-Site Parking
  • Evergreen Restaurant and Lodge at Charltons Banff
  • Ski /Golf Storage
  • Safety Deposit Boxes
  • Ten-Minute Walk from Downtown Shops and Restaurants
  • Complimentary Bikes and Helmets (Summer)
  • 100% Non-Smoking Hotel

Hotel Policies

Charlton Resorts Cannabis Policy



Relevant Alberta, Town of Banff & Parks Canada Legislation:


Charlton Resorts Guests policy:


Charlton Resorts Pet Policy

Pets are not allowed on Charlton Resorts property, as guests or visitors. This includes both the Royal Canadian Lodge, Charltons Banff, Evergreen Restaurant and hotel parking areas.

Certified Service Animals and Guide Dogs are welcome with no additional charge. The hotel must be advised prior to arrival that reservation includes a certified service animal or guide dog. Service Dog ID Card may be requested for identification upon arrival.

Please click here ( for more information regarding Service Animals in Alberta.

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