Hotel Amenities and Services
Plan your stay at our alpine-inspired Banff hotel with a pool and get a hotel with a hot tub and steam room, too. Because really, you need all three to truly escape.
And it doesn't stop there. Your best experience is our only goal, so we offer a host of amenities to make sure we don't just meet that goal – we exceed it. Winter, spring, summer or fall, we have something up our sleeve for every season, like free ski/golf storage, complimentary bikes and helmets, on-site parking, high speed Wi-Fi and more.
- Indoor Pool
- Indoor Hot Tub
- Steam Room
- Complimentary High Speed W-Fi
- Air Conditioning
- Free Hotel Parking
- Ski/Golf Storage
- Safety Deposit Boxes
- Drink Vending Machines
- Ice Machines
- Dry Cleaning (charges apply)
- Complimentary Bikes And Helmets (Seasonal)
- Evergreen Restaurant and Lounge at Royal Canadian Lodge
- 100% Non-Smoking Hotel
- Enhance your stay with Banff Gift Baskets
Heads Up: A Few Policy Notes
Pets at Charlton Resorts+
Pets are not allowed on Charlton Resorts property, as guests or visitors. This includes both the Royal Canadian Lodge, Charltons Banff, Evergreen Restaurant and hotel parking areas.
Certified Service Animals and Guide Dogs are welcome with no additional charge. The hotel must be advised prior to arrival that reservation includes a certified service animal or guide dog. Service Dog ID Card may be requested for identification upon arrival.
Please click here (https://www.alberta.ca/service-dog-information.aspx) for more information regarding service animals in alberta.
Cannabis at Charlton Resorts+
We just want to be transparent about public legislation and our specific hotel policies regarding cannabis products and paraphernalia.
The Alberta, Town of Banff and Parks Canada legislation regarding cannabis is as follows:
- The smoking and vaping of cannabis will be strictly prohibited in any public places of the Town of Banff including streets, sidewalks, trails, green spaces and public structures.
- Smoking of Cannabis is allowed on private property, however designated smoking areas cannot be within 100m of a playground, school or park.
- Private property may differentiate between smoking recreational cannabis and tobacco products when developing policies.
- Public consumption in day use areas and on trails, within Banff, Kootenay and Yoho Parks, is permitted
Smoking and/or vaping of recreational cannabis is not permitted on any property owned by Charlton Resorts. This includes both indoor and outdoor spaces of our hotels (Royal Canadian Lodge and Charltons Banff).
We request any smoking or vaping of recreational cannabis is done a minimum 25 metres from Charlton Resorts property. Please respect our non-using guests by adhering to this distance.
Violation of any component of this policy will result in a $250.00 fine applied to the guest room.
Smoking or vaping of medicinal cannabis will only be permitted in the smoking areas provided outside the front lobby of the hotel.
If you have a license for medicinal cannabis, you will be required to present your valid ACMPR registration document/certificate upon request. Failure to present will result in a request to stop partaking immediately and any refusal will be consulted with the RCMP division.
Charlton Resorts reserves the right to amend this policy at any time as private property owners and have the right to develop the cannabis policy as they see fit.
“This was our first visit to Banff and the Charlton’s Banff Hotel exceeded our expectations. The room was clean and comfortable and the location of the hotel was excellent. The front desk personnel were very friendly and accommodating. We would definitely recommend this hotel and would stay there again the next time we visit the area. ”-Cathy B,
“Don't hesitate to stay here, we had a loft room and it was great. Very comfortable bed, good shower pressure, well kept and clean room. We were able to also book ourselves into the pool for the 30 min time-slot, and we also enjoyed that. Very friendly front desk staff. Overall we were very pleased and definitely recommend this hotel! ”-Sharon S,
“Exactly what the title states. We were only there for one night, but we really enjoyed the loft unit we had. We also took advantage of the complimentary breakfast as we were heading out of town early. There was a lot of snow overnight and we woke up early to see probably 6 people working to clear the lot. Our room had a TV both up and down with a fireplace by the main entrance door.”-Suzuki DR,