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Employment

Exciting Jobs in the Mountains of Banff

Employment at Charlton Resorts (Charltons and the Delta Banff Royal Canadian Lodge) offers an exciting opportunity to experience mountain life in a mountain town. Work hard and play hard. Choices of recreational activities abound: skiing, snowboarding, hiking, rock climbing, biking, canoeing, and camping.

We are seeking outgoing individuals with engaging personalities and a passion for providing exceptional customer service. With an “Above & Beyond” philosophy, on-going employment training programs, and continuous recognition for jobs well done, we offer an optimal environment for your learning and achievement.

charltonsbanff

Some of the benefits in joining our Charltons team are:

  • Staff Accommodation: We offer some of the most premimum staff housing in Banff to our team.
  • Blue Cross – Employees are eligible to join our Group Insurance Benefits plan after one year of employment.
  • Staff Meal Plan – A hot meal is provided during each shift for a nominal fee.
  • Food & Beverage Discounts – Employees are entitled to 50% off food served in The Evergreen Restaurant and Lounge for themselves and a guest.
  • Uniforms – we supply uniforms (where uniforms are required) and take care of cleaning them.
  • Ski Pass Discounts: We offer deeply discounted ski passes (Sunshine, Lake Louise & Ski Big 3) to our team members with a purchase plan option to spread the cost out over several pay period deductions.
  • Banff Canoe Club Summer Boating Pass: We provide a 2 hours canoe pass to the Banff Canoe Club to our team members free of charge.
  • Travel Incentives: Each team member will have access to travel incentives (discounted room rates, F&B discounts) with Marriott Hotels, Delta Hotels and Resorts and Starwood Hotel properties.

The biggest benefit comes from being part of a respected Banff owned company that takes pride in its properties and service for over 50 years and continues to adapt to an evolving industry.

Send your resume and cover letter to:

Attn: Human Resources Specialist
hr@charltonresorts.com
Fax: 403-760-6963

For more details about working with Charlton Resorts go to http://www.charltonhospitality.com/

Please note that only those who are selected for an interview will be contacted.

Current Opportunities

 

Reservations Coordinator:

Housekeeping Rooms Inspector:

Assistant Housekeeping Leader:

1st Cook:

Hostess: 

Scope & General Purpose

  • Provide courteous and professional service at all times and maintain a consistent high level of guest satisfaction

Duties and Responsibilities

  • A strong commitment to the Delta brand standards and hallmarks of service.
  • To be familiar with all food and beverage menus, specials and promotions in order to assist the guest in their selection and promote the items.
  • Report any irregularities or comments from the guest; ensure resolution and follow up.
  • Assisting with buffet set up and tear down when required
  • Complete side duties such as folding napkins, stocking china and cutlery, filling and cleaning salt and pepper shakers, filling sugar bowls and filling juice, milk, coffee and espresso machines &service areas
  • Responsible for In-Room dining orders. Take orders, prepare tray and deliver as per Delta Standard.
  • Posting charges accurately and in a timely manner, accurate daily cash remittance.
  • Bring any concerns to the attention of the F&B Manager

Preferred Knowledge/Qualifications

  • Experience in Food & Beverage Service, with a strong knowledge of the Food & Beverage service process
  • Possess wine service skills, knowledge of all the basic wine types and varietals, and an understanding of wine making production.
  • Have a wide base knowledge of the various types of spirits, liqueurs, and the most commonly known recipes for cocktails and martinis.

Physical Requirements

  • Position involves standing & walking for extended amounts of time
  • Must be able to lift and carry 20 lbs.

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Server: 

Scope & General Purpose

  • Provide courteous and professional service at all times and maintain a consistent high level of guest satisfaction

Duties and Responsibilities

  • Responsible to ensure all our guests leave with a positive dining experience by anticipating guest needs and providing personalized service.
  • A strong commitment to the Delta brand standards and hallmarks of service.
  • To be familiar with all food and beverage menus, specials and promotions in order to assist the guest in their selection and promote the items.
  • Report any irregularities or comments from the guest; ensure resolution and follow up.
  • Assisting with buffet set up and tear down when required
  • Complete side duties such as folding napkins, stocking china and cutlery, filling and cleaning salt and pepper shakers, filling sugar bowls and filling juice, milk, coffee and espresso machines &service areas
  • Responsible for In-Room dining orders. Take orders, prepare tray and deliver as per Delta Standard.
  • Posting charges accurately and in a timely manner, accurate daily cash remittance.
  • Bring any concerns to the attention of the F&B Manager (related to internal or external guests, food or service quality, or physical surroundings)

Preferred Knowledge/ Qualifications

  • Experience in Food & Beverage Service, with a strong knowledge of the Food & Beverage service process
  • Possess wine service skills, knowledge of all the basic wine types and varietals, and an understanding of wine making production.
  • Have a wide base knowledge of the various types of spirits, liqueurs, and the most commonly known recipes for cocktails and martinis.
  • Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation
  • Excellent communication, guest service and up-selling skills
  • Team player and a self-starter, yet able to work independently
  • Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.
  • Experience with Micros POS system an asset
  • Responsible and conscientious

Physical Requirements

  • Position involves standing & walking for extended amounts of time
  • Must be able to lift and carry 20 lbs.

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Restaurant Supervisor: 

Scope & General Purpose

  • To lead, teach, coach and inspire a dynamic team in the Evergreen Restaurant and Charlies Pizzeria/Breakfast Room to provide our guests with phenomenal dining experiences.
  • To ensure the calibre of service is harmonized by our menu, which displays the highest level of culinary skills, evident in all areas of presentation and preparation.
  • Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation.
  • Must always present a professional appearance.

Duties and Responsibilities

  • Provision of exceptional guest service, going above and beyond to ensure total guest satisfaction. Lead by example.
  • Adherence to all Delta and Charlton Resorts policies and standards.
  • Supervise and co-ordinate activities of food and beverage servers and other serving staff.
  • Ensure staff is utilizing up-sell techniques.
  • Weekly scheduling based on business levels with the guidance of the Restaurant Manager.
  • Actively participant in new-employee training in accordance with the Food & Beverage New Employee Orientation program.
  • Conducting continuous wine knowledge and service training with the guidance of the Restaurant Manager.
  • Ensure that Delta Hallmark Deliverables are being presented in all food & beverage outlets (i.e.: Evergreen, Room Service, Banquets, Charlies)
  • Craft a competitive & complimentary wine list for the Evergreen Restaurant with the guidance of the Restaurant Manager.
  • Participate in Month End Liquor Inventory counts ensuring accurate reporting.
  • Organization and maintenance of liquor storage area.
  • Ensure accurate ordering based on restaurant, banquet and kitchen requisitions under guidance of the Restaurant Manager.
  • Ensure that all banquet wine is available and that up-coming wine requirements are met.
  • Maintain daily liquor room inventory controls.
  • Ensure that the inventory turns are appropriate and inventory levels are kept to a minimum
  • Liaise with the Conference Services and Catering Team to assist Group Convenors with new pairings, additional offerings and up-selling opportunities, enhancing their experience.
  • Participate in weekly food and beverage meetings to ensure that all details of up-coming events are understood.
  • Execute functions with flair, ensuring total group satisfaction.
  • Responsible for accurately accounting for all food & beverage sold the night of the event through the MICROS POS system.
  • Ensure proper beverage service in accordance with Alberta Liquor Laws.
  • Effectively communicate with the Restaurant Manager regarding daily operations (successes & challenges) in order to quickly solve problems and maintain the strength of the entire department

  • All other duties as assigned by the Restaurant Manager

Preferred Knowledge /Qualifications

  • On going learning about wine and gaining knowledge of Wine and Food Pairing.
  • Completion of Alberta Server Intervention Program (ASIP)
  • ProServe Certification
  • One year supervisory experience in similar environment

Physical Requirements

  • Position involves standing & walking for extended amounts of time
  • Must be able to lift and carry 20 lbs.

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Restaurant Manager: 

Scope & General Purpose

  • Manage daily operations of all F&B / conference / meeting outlets, at the Delta Royal Canadian Lodge and the Charltons Banff, ensuing highest level of guest service is achieved. As a part of our revenue team, meet or exceed annual revenue and maximize the Rooms Division’s profits by controlling departmental expenses.

Duties and Responsibilities

  • Establish and deliver high standards of service that are responsive to the needs of our guests.
  • Manage all aspects of staff training, development and performance of all food and beverage personnel consistent with Charlton Resort Policies, Delta Hotels Policies, Health and Safety guidelines and AGLC laws.
  • Prepare payroll and gratuity disbursement consistent with Charlton Resort policies.
  • Forecast business levels and service requirements accurately. Have a solid understanding of the immediate business requirements and provide clear direction that makes most efficient use of manpower. Our challenge is meeting the needs of an extremely diverse client group in a limited space. Our food service operation must meet these ever-changing needs while being economical. This process must be continually maintained and adjusted.
  • Maintain excellent communication with the Sales Team. Take full responsibility for the smooth delivery of conference services and ensure group master billing is processed in a prompt and accurate manner.
  • Represent the Charlton Resorts in such a manner as to enhance the reputation of the company. Lead employees by personal example with a philosophy of work conduct and personnel development that leads to maximum performance and job satisfaction.
  • Frequent daily inspections of all food and beverage service operations with an eye on cleanliness, orderliness, ambiance, positive visual impact and service flow.
  • Assume a general leadership role throughout the property and act as duty manager on assigned or agreed on dates. Participate on the hotel's Executive/Leadership Team, contributing to the organizational strategic direction and overall success.Meet or exceed annual Revenue Budgets and maximize the Food & Beverage profit.
  • Plan goals by properly marketing the product internally and working with the Sales Manager to market food and beverage externally.
  • Manage Expenses, labour and material resources directly related to the food and beverage operation
  • Establish selling price of liquor, wine and beer to meet sales objectives and manage and report on inventory and cost of sales monthly.
  • You must be familiar with a kitchen operation and maintain a close working relationship with the Executive Chef and kitchen personnel to ensure that food cost objectives is achieved. Collaborate with the Chef to produce menus that accurately reflect the needs of the guests, collaborate on plate costing and policies to ensure that plate costing is managed, manage staff dining, inventory and analysis of beverage cost variables.
  • Manage inventory of equipment and supplies related to the food and beverage department and ensure that service requirements can be met.
  • Keep abreast of all innovations in the field of Food & Beverage, ensuring we are positioned well within the marketplace
  • Assist in the development and implementation of restaurant identities and menu design
  • Assist in the formulation of long range plans for the food and beverage department, assist with budget development and prepare monthly food and beverage performance reports.
  • Ensure a hazard free working environment for all employees which is built around our Health & Safety Mission statement and programs
  • Ensure compliance with Ecosure and other health regulations, liquor laws, accounting controls, and other related policies

Preferred Knowledge/ Qualifications

  • BA in Hospitality Management, Business Administration or equivalent
  • A successful track record with a minimum of two years food and beverage experience in a similar capacity
  • Position involves daily guest and employee contact. Candidate must have excellent communication skills both verbal and written as well as strong team building skills.

Physical Requirements

  • Standing for extended periods of time.

  • Lifting ability up to 30lbs.

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Bell Desk Attendant / Concierge:

Scope & General Purpose

  • Provide courteous and professional service at all times and maintain a consistent high level of guest satisfaction

Duties and Responsibilities

  • Responsible to ensure all our guests leave with a positive experience by anticipating guest needs and providing personalized service.
  • A strong commitment to the Delta brand standards and hallmarks of service.
  • Greet guests upon arrival and welcome them to the property
  • Perform valet of vehicles, luggage, skis, etc.
  • Deliver luggage to guest rooms and offer activities and services
  • Be familiar with the room types and services of both properties for the purpose of cross-selling.
  • Be knowledgeable of guest rooms, spa, phones, movies, internet and restaurant to answer guests’ questions
  • Continually educate yourself on the activities, sites, history, and local knowledge of the Banff town site and Banff National Park in order to provide superior concierge services.
  • Maintain position in lobby, front of house or concierge desk to ensure services are provided promptly and to “Own the Lobby.”
  • Monitor the main driveway entrance to ensure all cars are greeted and to control the flow of traffic for arriving and returning guests.
  • Always demonstrate a professional presence in the hotel
  • Continually seek opportunities to go “above and beyond” and provide exceptional service to our guests
  • Complete assigned side duties as assigned on Task Sheet
  • Assist other departments when required, with a co-operative and pleasant attitude.
  • Deliver in-room dining services when necessary
  • Assist the maintenance and housekeeping team in keeping the entrance area and walkways free of snow, leaves and any other debris.
  • Report any irregularities or comments from the guest; ensure resolution and follow up.

Preferred Knowledge/ Qualifications

  • Experience in Guest Services, with a strong knowledge of Banff National Park and area.
  • Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation
  • Excellent communication, guest service and up-selling skills
  • Team player and a self-starter, yet able to work independently
  • Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.
  • Positive disposition and mature outlook
  • Responsible and conscientious
  • Well groomed, clean shaven and professional appearance.

Physical Requirements

  • Must be in good physical condition as position requires frequent and heavy lifting

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Guest Services Agent /Relief Night Auditor:

Scope & General Purpose

  • Under the direction of the Front Office Supervisor, Front Office Manager, the Guest Services Agents are responsible for taking care of our guests’ needs in a professional manner and in accordance with our standards bearing in mind that we are in an industry of discretion and ambassadors to Banff National Park.

Duties and Responsibilities
Checking guests in:

  • Greet guests in a friendly and professional manner
  • Re-confirm the details of guest stay and guest history
  • Ensure room is adequate for guest’s needs and upsell if possible
  • Provide information of our other services
  • Establish a method of payment
  • Issue room keys, maintaining security policies and procedures
  • Update information in the PMS and file paperwork accordingly.

Checking guests out:

  • Greet guest in a friendly and professional manner and enquire about the quality of their stay
  • Review the details of their folio
  • Reconfirm method of payment
  • Process payment
  • Update the PMS and file paperwork accordingly
  • Thank guests and close transaction in a friendly and welcoming manner.

Handling Cash:

  • Responsible for managing a cash float
  • Ensure cash is balanced at the end of every shift.
  • Be familiar with currency exchange values and exchange methods
  • Complete required paperwork accordingly.

Telephone Operator:

  • Answer phones in a timely and professional manner
  • Always identifying yourself to the caller
  • Must be knowledgeable of the department managers and their duties in order to adequately transfer callers
  • Set wakeup calls and block calls
  • Taking Reservations:
  • Take phone reservations according to Charlton Resorts and Delta Standards
  • Respond to E-mail inquiries in a timely and professional manner

Handling Complaints:

  • Maintain composure and showing empathy for guest’s concerns
  • Be able to identify the source of the complaint
  • Consider resources to correct problem and establish an action plan
  • Execute the action plan, ensure it is communicated to co-workers to ensure follow up occurs
  • Pass on problems to a supervisor or manager if required
  • Prepare incident reports as required.

Security Provider:

  • Adhere to fire emergency plans and participate if an evacuation if necessary.
  • Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
  • Follow security procedures at all times and not allow guests into rooms unless they are properly identified.
  • Adhere to policy when in guest rooms to ensure that guest property remains safe
  • Follow the lost and found procedure at all times.
  • All security codes and passwords should remain confidential and not shared with any team members.
  • Report suspicious persons on the guest room floors.

Relief Night Audit:

  • Perform Night Audit duties from time to time to provide adequate coverage in the absence of the full time Night Auditor.

Balance the day:

  • Print appropriate reports and compare all revenue centers against the source documents
  • Correct inappropriate entries
  • Recap the food and beverage information into the PMS
  • Process audit and check the reports and balances for correctness
  • Prepare guest folios for all departing guests
  • Update customer history
  • Ensure backups are done and interfaces are reset properly.

Other Duties:

  • Understand how the interfaces computer works and ensure that they are operating properly at all times
  • Understand how the key system works and ensure that it is operating properly at all times
  • Be familiar with the PBX functions and ensure that it is fully operational at all times
  • Keep work area neat and tidy

Preferred Knowledge/ Qualifications

  • Experience in Guest Services, with a strong knowledge of Banff National Park and area.
  • Exceptional interpersonal skills to enhance the service standards throughout the operation
  • Excellent communication, guest service and up-selling skills
  • Team player and a self-starter, yet able to work independently
  • Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.
  • Responsible and conscientious

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Front Desk Supervisor:

Scope & General Purpose

  • Under the direction of the Front Office Manager, the Front Desk Supervisor is responsible for guiding and training the Guest Services Agents as well as checking their work to ensure that standards are being met in a consistent fashion and company procedures and rules are followed. The Supervisor takes full responsibility of the Front Desk area (including Concierge/Bell Desk) in the Front Office Managers’ absence.
  • Encourage a friendly and professional atmosphere and ensure that all staff are properly guided and supervised at all times. The nature of this position demands second to none interpersonal and communication skills in order to effectively build a committed and motivated team. The high standard of customer service and guest satisfaction that we pride ourselves on must be continuously ensured.

 

Duties & Responsibilities
Supervisory Responsibilities:

  • Key contact person for all GSAs inquiries, questions, concerns
  • Train all new employees in accordance with pre-determined standards
  • Ensure uniform and grooming policies are met
  • Lead staff through appropriate example and display team spirit
  • Coach staff on appropriate work habits and keep a record of situations that require disciplinary action
  • Ensure that security measures are in place and passwords are protected.
  • Maintain a positive attitude and be prepared to accomplish duties in a fast paced environment
  • Ensure staff is utilizing up-sell techniques
  • Maintain side-job list and ensure GSAs complete their duties
  • Thorough understanding of all current Charltons Banff and Delta promotions

Perform the duties of a guest services agent:

  • Knowledge of how to check guests into and out of the property management system
  • Must be fluent in all the Opera procedures related to day-to-day operations
  • Knowledgeable about the services and attractions available to our guests on property and in and around Banff
  • Able to trouble shoot and correct invoicing errors and cash out imbalances
  • Confidently handle customer complaints and emergencies
  • Following all Charlton Resorts and DELTA standards and guidelines

Administrative duties:

  • Ensure stationary orders are completed in a timely fashion
  • Handle change requests in a timely fashion
  • Maintain the training manuals
  • Ensuring all tools (files, forms, etc.) are in place for GSAs

Other duties:

  • Understand how the key system works and ensure that it is operating properly at all times
  • Be familiar with the PBX functions and ensure that it is fully operational at all times
  • Establish good relations with tour directors to ensure that the services required by a tour group and contractual obligations to the tour operator are met

Security:

  • Adhere to fire emergency plans and participate if an evacuation is necessary
  • Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards Appropriate use of cleaning chemicals and working to minimize tripping hazards
  • Follow security policies and procedures at all times. Ensure guests are not given access to rooms unless they are properly identified
  • Adhere to policy when in guest rooms to ensure that guest property remains safe
  • Follow lost and found procedure at all times.
  • Log on information or pass codes are to be kept confidential and not shared with any team members.
  • Report suspicious persons on the guest room floors
  • Maintain clear communication with the Front Office Manager and the Guest Service Agents.
  • Other duties as required by the FOM and deemed to be appropriate in the development of the scope of the job description.

Preferred Knowledge/ Qualifications

  • Experience in Guest Services, with a strong knowledge of Banff National Park and area.
  • Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation
  • Excellent communication, guest service and up-selling skills
  • Team player and a self-starter, yet able to work independently
  • Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.
  • Positive disposition and mature outlook
  • Responsible and conscientious

Physical Requirements:

  • Standing for long periods of time

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Room Attendant:

Scope & General Purpose

  • Under the direct supervision of the housekeeping supervisors and the general direction of the Executive Housekeeper, the room keepers are responsible for maintaining the high standards set for cleanliness in our properties.

Duties and Responsibilities
Preparing for your day:

  • Must be appropriately dressed in uniform and ready to work at the scheduled start time
  • Responsible for knowing the schedule.
  • Act in accordance with hotel standards and wear name tag at all times while on duty.
  • Work assignments will be provided at the beginning of each scheduled shift by the Supervisor.
  • Able to work within a fast paced environment while keeping a positive attitude in dealing with staff and guest.

Cleaning Guest Rooms:

  • Clean and prepare guest rooms as per the hotel standards.
  • Responsible for maintaining room cleanliness standards within the timelines indicated for room credits.
  • Cleaning a guest room includes but is not limited to: stripping the bed, dusting all surfaces, reporting maintenance issues, cleaning the bathroom, restocking guest amenities and vacuuming.
  • Rooms will be inspected by a supervisor prior to being release for resale. Any incomplete tasks will be outlined and must be re-done correctly prior to the end of shift.

Other cleaning duties:

  • Public spaces and staff accommodation are part of the housekeeping department’s responsibility.
  • Regular window cleaning may be assigned
  • Semiannual deep cleaning is done in the spring and the fall. All housekeepers participate in this activity and are provided with standards and training at that time.
  • May be assigned to laundering of terry from time to time.
  • Housekeeping manages the outgoing and incoming linen and valet.

Security:

  • Adhere to fire emergency plans and participate if an evacuation is necessary.
  • Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards and working to minimize tripping hazards caused by hallway clutter and vacuum cords.
  • Follow privacy and security policies at all times. This includes not allowing guests into guest rooms using their master key. Guest must be properly identified.
  • Adhere to policy when in guest rooms to ensure that guest property remains safe.
  • Responsible for turning in all items found to the Supervisor immediately in keeping with the Lost & Found procedure.
  • Keep all rooms and supplies secure.
  • Report suspicious persons on the guest room floors to a Supervisor or Manager.

Other duties:

  • Appropriate training will be conducted on use of housekeeping equipment. It is expected all equipment will be treated correctly and without negligence. All maintenance issues must be reported.
  • Work in accordance to safety regulations when handling chemical. If gloves and mask are required, staff will be expected to use them.
  • Other duties as required by your supervisor or manager deemed to be appropriate

Preferred Knowledge/ Qualifications

  • Must be physically fit
  • Experience in Housekeeping, with a strong knowledge of Banff National Park and area.
  • Must be able to work well independently with little supervision
  • Must be a team player
  • Must be able to speak and read the English language
  • Excellent interpersonal skills

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Housekeeping Supervisor:

Scope & General Purpose

  • Under the direct supervision of the Executive and Assistant Executive Housekeeper, the housekeeping supervisor is responsible for

Duties and Responsibilities

  • Daily room assignments to Room Attendants and Housemen
  • Daily inspection of all rooms & common areas.
  • Daily control of key cards & Vacuums by signing in & out.
  • Prepare room attendants report before staff arrive in AM
  • Control of cleaning products to ensure proper use.
  • Working with staff to ensure that standards are being met & doing follow ups.
  • Reporting of any maintenance issues
  • Train staff in all aspects of their role as required
  • Working closely with Executive housekeeper and communicate any staffing concerns.
  • Working closely with front desk regarding room status
  • Ensure team members are following procedures as outline in manual.
  • Public spaces and staff houses are part of our housekeeping department’s responsibility.
  • To carry out other duties as assigned by the Assistant Executive/Executive Housekeeper

Preferred Knowledge/ Qualifications

  • Able to work within a fast paced work environment & keep a positive attitude while dealing with staff.
  • Must be able to have professionalism at all times while dealing with other staff members.
  • Must be physically fit. Position requires extensive walking, bending, standing the lifting.

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Send resume and cover letter to:


Attn: Human Resources Specialist
hr@charltonresorts.com
Fax: 403-760-6963

Please note that only those who are selected for a interview will be contacted.

Welcome to

the charltons resorts

A relaxed, inviting hotel experience waits for you at Charltons Banff. Welcoming guests to the Rocky Mountains for over 50 years, what was known as Charltons Cedar Court now has a new name and a new look. Delivering thoughtful and personalized service remains the same.

Located a 10 minute walk to the shops and restaurants in Banff’s vibrant downtown, Charltons is ideal for a weekend getaway or vacation with family and loved ones. We look forward to welcoming you to Banff National Park and sharing our brand of mountain grown hospitality.